Ace123 Terms and Conditions – Please read before use

1. General Introduction & Acceptance

Ace123 is an online gaming platform offering Sports Betting, Live Casino, slots, and more for players in Bangladesh and South Asia. By using the ace123 website or app, you confirm that you have read these Terms and Conditions and agree to be fully bound by them.

These Terms and Conditions govern your legal relationship with ace123. ace123 reserves the right to update these terms at any time, and changes take effect upon publication on the website. It is your responsibility to check this page regularly.

2. Account Registration & Eligibility

To open an account on ace123, you must meet certain requirements. These are set out in detail below:

• You must be 18 years of age or older.
• Each person may only register one ace123 account. If multiple accounts are found, all of them will be permanently closed and deposited funds may be forfeited.
• All information provided during registration must be accurate and truthful. ace123 reserves the right to close any account where false information has been submitted.
• Ace123 may request proof of identity or address at any time for account verification purposes.
• Keeping your account password confidential is your responsibility. Any unauthorized activity on your account must be reported to ace123 immediately.
• Ace123 services may not be accessed or used from countries where such activity is prohibited by law.

3. Deposit & Withdrawal Policy

Deposits and withdrawals on ace123 are governed by specific rules that all members are required to follow.

• The minimum deposit on ace123 is BDT 500. Maximum limits may vary depending on the payment method.
• Deposits are accepted via multiple payment methods, including Mobile Banking, Nagad, Rocket, and USDT.
• Withdrawal requests are typically processed within 5–30 minutes, though verification requirements may extend this timeframe.
• Your account must be fully verified before withdrawals can be processed.
• Withdrawals must be made using the same method as the original deposit, unless otherwise arranged by ace123.
• If money laundering or fraud is suspected, ace123 reserves the right to freeze the relevant transactions.
• All deposits and withdrawals will be processed in BDT or the designated currency.

4. Bonus & Promotion Terms

Ace123 offers its members a range of bonuses and promotional offers. These bonuses are subject to specific terms and conditions.

• Each bonus has its own wagering requirements. Please read the relevant terms before accepting any bonus.
• The welcome bonus is available to new members only and applies to the first deposit.
• Each bonus may only be claimed once. Any attempt to claim bonuses through multiple accounts will result in all bonuses being forfeited.
• Ace123 reserves the right to modify or cancel any bonus offer.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after wagering requirements have been met.
• Free spin bonuses apply to specific games and must be used within a set time limit.

5. Gaming Rules & Fairness

All games on ace123 are powered by internationally certified Random Number Generator (RNG) technology, ensuring every game outcome is fully fair and random.

• Games on ace123 are operated through licensed third-party providers.
• If a game is cancelled due to a technical error, ace123 will refund the stake for that bet.
• Exploiting software vulnerabilities or bugs to achieve abnormal wins is strictly prohibited. Any such winnings will be voided.
• In Live Casino games, the dealer's decision is final.
• Ace123 reserves the right to void bets where odds or payouts were clearly displayed in error.
• Any objection regarding a bet or game outcome must be raised with support within 72 hours.

6. Security & Privacy

Ace123 takes the security of your personal and financial data seriously. Our platform uses SSL encryption technology to keep all data fully protected.

• Ace123 never sells your personal information to third parties.
• Information may be disclosed when legally required or upon request by the relevant authorities.
• Never share your ace123 login credentials with any ace123 staff member. ace123 will never ask for your password.
• Ace123 may automatically block any suspicious transactions or account access.
• For our full Privacy Policy, please visit our Privacy Policy View page.

7. Responsible Gaming

Ace123 believes gaming should be a source of entertainment, not a solution to financial problems. We genuinely care about the wellbeing and mental health of our members.

• Ace123 lets you set your own deposit limits, betting limits, and loss limits.
• You can place a temporary self-exclusion on your account at any time.
• If you notice signs of problem gambling, please contact the ace123 support team.
• For more details, visit our Responsible Gaming View page.

8. Prohibited Activities

The following activities are strictly prohibited on the ace123 platform. Any violation may result in account termination and legal action:

• Attempting to access ace123 systems through fraud, hacking, or any other unauthorized means.
• Money laundering or suspicious financial activity.
• Using multiple accounts to claim bonuses or take advantage of promotions.
• Attempting to gain an unfair advantage using bots, scripts, or automated software.
• Stealing another member's account credentials or accessing their account without authorization.
• Spreading false information about ace123 or engaging in any activity that damages its reputation.
• Using ace123's intellectual property or content without authorization.

9. Account Termination & Suspension

Ace123 reserves the right to suspend or permanently close any account in the following circumstances:

• Violation of the Terms & Conditions.
• Failure to complete identity verification or submission of incorrect information.
• Where evidence of fraud or suspicious activity is found.
• When required by law or directed by a regulatory authority.

You may request account closure at any time by contacting support. Any verified balance will be returned before closure, however bonus balances will be forfeited.

10. Dispute Resolution

If a dispute arises with ace123, please first attempt to resolve it through our customer support team. The support team will endeavor to resolve your issue within 72 hours.

• Dispute deadline: within 30 days of the incident.
• All disputes will be handled first through ace123's internal resolution process.
• Decisions made by ace123 may be appealed to the relevant licensing authority.
• In the event of any interpretive dispute, the English version of these Terms and Conditions shall be considered final.

Frequently Asked Questions (FAQ)